Return Policy
Return & Refund Policy in US
At Confort Soir, we take immense pride in the bespoke craftsmanship of our Grade 6A pure mulberry silk and curated sensorial collections. Due to the intimate and personal nature of our products, we have established a transparent and balanced return process to safeguard our uncompromising sanitary standards while ensuring a seamless experience for our clients.
1. Hygiene & Final Sale Items (Non-Returnable)
In strict accordance with personal hygiene, sanitary regulations, and luxury industry standards, the following categories are classified as Final Sale and are strictly non-returnable, non-exchangeable, and non-refundable once delivered:
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Intimate Apparel & Silk Bottoms: Silk thongs, briefs, bodysuits, and delicate lingerie sets.
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Intimate Sleep & Hair Sanctuary: Pure silk eye masks, sleep bonnets, and heatless curling ribbons.
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Sensorial & Bathing Care: Artisanal soaps, scented candles, and pillow mists that have been unsealed, sampled, or handled.
- Visual Product: Gift cards are non-refundable and can’t be redeemed for cash, except where required by law.
Any item exhibiting signs of wear, trial on bare skin, fragrance residue, missing hygiene seals, or compromised presentation will be automatically rejected.
2. Eligible Returns (Silk Robes, Loungewear & Sealed Bedding)
We accept return requests for eligible merchandise—including full-length silk robes, outer loungewear pieces, and unopened silk bedding collections—within 14 calendar days from the verified delivery date.
To be eligible for an exchange or return, all items must meet the following criteria:
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Retain their original, brand-new condition: unworn, unwashed, unaltered, and completely free of cosmetic marks, perfumes, or snags.
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All original brand tags, woven care labels, satin ribbon ties, and signature presentation gift boxes must be pristine and intact.
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Bedding collections must remain within their original factory fold and sealed outer packaging.
To initiate either concierge option, please reach out to our team at support@confortsoir.com with your order number and clear reference imagery within 14 days of delivery.
4. Physical Returns to Our U.S. Facility
Should you prefer a physical return for an eligible item instead of our concierge alternatives:
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Mandatory Authorization: You must contact our concierge to secure a Return Merchandise Authorization (RMA) and designated return instructions. Packages sent without an active RMA will be declined.
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Authorized U.S. Destination: All approved physical returns must be dispatched directly to our designated U.S. Returns Center (exact address details will be provided with your RMA confirmation).
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Return Postage & Transit Liability: The customer bears full responsibility for return postage, carrier selection, and safe delivery. Please use the return lable provided by our return system. If customer uses lables from other carriers, our warehouse may fail to identify the parcel. Confort Soir assumes no liability for items lost, stolen, or damaged during return transit.
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Inspection & Processing: Please allow 5 to 7 business days following arrival at our U.S. facility for full inspection. Once cleared, your refund will be remitted to the original payment tender, less outbound shipping expenses.
- Sustainability & Handling Fee: We are committed to both exceptional quality and environmental responsibility. As our intimate silk garments require strict hygiene protocols, non-defective returns undergo a rigorous evaluation for eco-conscious recycling or archival purposes. To support this sustainable practice, a 15% handling fee will be deducted from your refund.
5. Damaged, Defective, or Incorrect Parcels
In the rare event that your order arrives damaged or presents a structural manufacturing defect, notify us within 24 hours of delivery at support@confortsoir.com with photographic evidence of the fault and packaging. Upon validation, we will immediately arrange an expedited complimentary replacement or initiate a full refund encompassing original shipping charges.